Scripties UMCG - Rijksuniversiteit Groningen
 
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The impact of rising patient numbers on general patient satisfaction as illustrated by thebirths in the Department of Obstetrics and Gynaecology at Sana Hospital Hameln-Pyrmont

(2017) Lohne, F. (Friederike)

Background: Assuming that better patient satisfaction will increase the number of inpatients
of a hospital, this study examines the impact increasing patient numbers resulting from the
rising birth rate have had in the past and might have in the future on patient satisfaction with
the obstetrical service of the Department of Obstetrics and Gynaecology at Sana Hospital
Hameln-Pyrmont.
Method: The author developed a questionnaire considering the special characteristics of an
obstetrical service; during the study period of six weeks a total of 122 patients were surveyed
for their general satisfaction while being inpatients of the obstetrical service at Sana Hospital
Hameln-Pyrmont.
Results: To date, the rising birth rate (i.e., rising patient numbers) with its corresponding rise
in workload of the midwives, as well as medical and nursing staff, has not yet negatively
affected general inpatient satisfaction.
Conclusions: Despite a (still) rather high rate of recommendation and a positive overall
impression, there are definite starting points (e.g., the discharge/information management)
which could further improve general patient satisfaction with the obstetrical service at Sana
Hospital Hameln-Pyrmont. As part of a successful quality management system it is also
recommended to perform such patient surveys regularly to identify, discuss and successfully
implement potential future improvements early in everyday clinical practice. This way, the
obstetrical service in the Department of Obstetrics and Gynaecology at Sana Hospital
Hameln-Pyrmont will continue to be successful in the future competition for satisfied
patients.






 
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